Refund Policy

At Slimfortebuy, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer refunds and exchanges under the following conditions.

1. Eligibility for Refunds & Exchanges

You may request a refund or exchange within 14 days of receiving your order, provided that:
✅ The item is unused, in its original condition, and includes all tags and packaging.
✅ The request is submitted within the specified timeframe.
❌ Final sale items (e.g., clearance products) are non-refundable and non-exchangeable.

2. How to Initiate a Refund or Exchange

Step 1: Contact Us

Email [email protected] with:

• Your order number

• A description of the issue (e.g., wrong size, defect)

• Photos/videos (if applicable, especially for damaged items)

Step 2: Return Authorization

• Our team will review your request and provide a Return Authorization (RA) number and return instructions.

• Do not return items without an RA number—unapproved returns may not be processed.

Step 3: Ship the Item Back

• Return the item to our warehouse within 7 days of receiving the RA number.

• Include the RA number on the package.

• You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).

Step 4: Processing

• Once received, we’ll inspect the item and process your refund or exchange within 5-10 business days.

3. Exchange Policy

We offer exchanges for size or color (subject to availability). To request an exchange:

1. Follow the refund steps above and specify your preferred replacement.

2. If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the balance.

3. Exchanges may take 7-14 business days to ship after approval.

Note: Exchanges are only available for items in stock. If your desired replacement is unavailable, we’ll issue a refund instead.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery with photos/video evidence.

2. We’ll provide a prepaid return label (if applicable) or arrange a replacement/refund.

3. No return shipping fees will be charged for defective items.

5. Refund Details

• Refunds are issued to the original payment method.

• Processing time: 5-10 business days after we receive the returned item.

• Shipping fees (original and return) are non-refundable, except for defective/wrong items.

6. Non-Refundable Situations

❌ Items damaged due to misuse or improper care.
❌ Returned without original tags/packaging.
❌ Personalized or custom-made items.

Questions?

For urgent assistance, contact:
📧 Email: [email protected]
📞 Phone/WhatsApp: +86 139 6658 9214

We’re committed to resolving issues fairly and promptly. Thank you for trusting Slimfortebuy!